Business to Professional Sales Representative

Company Overview:

Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.

Job Overview:

The B2P Sales Representative is responsible for achieving sales targets monthly. This position is responsible for calling and emailing industry professionals about meeting their license education requirements. Key outcomes of this role are helping professionals determine which courses they need and signing them up. Sales Representatives must meet monthly call and income goals to achieve monthly commissions. This position requires a highly motivated customer relationship professional to maximize sales potential and build loyalty with each customer.

Responsibilities:

·         Make outbound calls based on company provided leads

·         Prospecting of potential, existing, and past customers

·         Process payments and handle questions for inbound callers

Generate sales by helping licensed tradespeople with their education requirements

·         Make outbound sales phone calls to customers; existing, potential, and past

·         In conjunction with customers, create reoccurring call and purchase plans

·         Anticipate and identify ways to grow accounts, including upsells, referrals, and renewals

·         Explore opportunities with existing accounts for upsell and expansion of existing contracts

·         Anticipate, identify, and escalate accounts that are in jeopardy and make recommendations on course of action

·         Articulate value by conducting effective product demonstrations

·         Provide strategic direction to help customers meet business goals, overcome objections and impediments

·         Partner with internal teams as needed to address specific customer concerns

·         Manage and monitor the relationship health of accounts, mitigate risks, and maintain high customer satisfaction ratings

·         Provide ongoing account support with regularly scheduled check-in points

·         Regularly share deal wins and losses for win/loss analysis

Competencies Required:

• Ability to motivate and energize audiences to embrace need for technology-based training solutions

• Strong ability to listen and collect information, then to communicate and assist customers with their needs, via phone and email

• Ability to work well with others to positively impact sales results of the team and better serve customers

• Consistent achievement of individual sales goals and experience working in a team-based sales model

• Strong account management skills within a team-based sales model

• Self-motivated and energetic with a drive to succeed

• Must be organized and possess ability to work independently to implement shared strategies developed by business unit leadership

• Strong communication and relationship building skills

• Ability to manage multiple projects and resources simultaneously

• Strong time and territory management skills

• Strong business acumen and an entrepreneurial approach to driving revenue growth

• Ability to learn and use dedicated software applications

• Proficient with Microsoft Office Suite or related software

• Ability to communicate directly with others

• Desire to have fun while working

• Growth and change mindset

Performance Expectations:

1. Meet and/or exceed quarterly revenue targets

2. Drive upsells, referrals, and renewals

3. Delight customers and ensure satisfaction with support and service

Please note this position pays $16/hour and is paid monthly commissions that average around $1,500/month but are not capped.

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.