Revisions Manager

Company Overview:

Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.

Job Overview:

The Revision Manger is responsible for the daily operations of the revision team’s developmental editors and ensures the team utilizes best practices (including instructional design methodologies) for timely execution of the revision product roadmap. The Manager is also responsible for the implementation of consistent operational efficiencies and high quality across the product line. The Manager is a standout idea generator and problem solver with excellent communication and organizational skills.

The Manager participates in planning the revision roadmap and monitoring the progress of deliverables and deadlines for the team. Responsibilities include meeting with team members to plan projects, answer questions about priorities, advise on instructional design best practices, and manage the development of projects until the course content is revised and released. This position works cross-functionally to deliver high-quality, engaging courses that solve customer’s biggest problems.

Responsibilities:

• Manage team to ensure courses are revised according to agreed upon specifications and delivered according to schedule

• Apply strategic planning skills to create a long-term vision for the content, working with Content team leads and Director of Content

• Drive the team to continually evolve and release content that consistently improves upon previous iterations

• Confirm that revision content and application documents meet regulatory compliance standards for approval, when appropriate

• Develop and distribute processes for new methods of preparing content, including implementing instructional design methodologies; train developmental editors on new processes

• Ensure processes for new methods of preparing content are working, documenting adjustments as needed to improve future processes and schedules

• Manage distribution of work to developmental editors (internal) and freelancers (external) based on resource availability and project needs

• Facilitate weekly sprint planning meetings to assign work and attend daily standups to advise on priorities, answer questions, and understand potential blockers, etc.

• Lead project planning and commitment meetings for stakeholders at the beginning of new revision projects

• Monitor and maintain accurate revision project time-tracking for present project analysis and future project estimates

• Provide ongoing evaluation, coaching, and upskilling, paying attention to instructional design implementation and project management

• Recruit, vet, and contract robust pool of freelance editors and vendors to manage workload and ensure highest quality content

• Identify and participate in opportunities to interact with customers: site visits, conferences, advisory board interactions, focus groups

• Identify opportunities for developmental editors to interact with customers: virtual interviews, secondary research, local events, webinars

• Cross-functional collaboration: Identify process and communication challenges and ensure expeditious, effective resolution

• Project reporting: Maintain current reports/dashboards related to projects and adhere to budgets

• Attract, build, and retain high-performing team members and recruit new talent

Competencies Required:

• 5+ years of demonstrated experience with digital courseware and proven ability to improve, modernize, and troubleshoot content and curricula

• Ability to coach and develop a team of 10 professionals 

• Knowledge of eLearning authoring tools (Articulate Storyline/Rise, DominKnow Claro/Flow)

• LMS experience

• Strong consulting skills with the ability to quickly gain credibility and partner collaboratively with stakeholders

• Strategic thinker with strong emphasis on execution

• Experience with instructional design

• Meticulous approach to work and an eye for detail

• Excellent verbal and written communication skills

• Excellent time management skills with a proven ability to meet deadlines

• Ability to adapt to the needs of the organization and market

Performance Expectations:

1. Evaluate and revise existing content development processes with the goal of improved efficiency, transparency, product quality, and cost-savings.

2. Manage distribution of work, including supplying instructions and deadlines, to team members based on resource availability and project needs.

3. Communicate effectively with team leaders on topics such as upcoming deadlines and priorities

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.