HR Operations Specialist

About Certus
We sit at the intersection of people and technology—building training and education solutions that help more than 4 million learners each year enter, advance, or reinvent their careers.

Our customers range from individual professionals charting their own path to some of the world's most recognized brands: Amazon, Siemens, Geico, Chick-fil-A, and others who trust us to develop their people at scale.

How We Work
Our teams span software engineering, instructional design, creative writing, consultative sales, marketing, and beyond. Movement between roles isn't just possible; it's encouraged. We're building something that requires people who want to keep growing.

Who Thrives Here

• Self-starters who bring a get-it-done mindset and don't wait for permission

• Builders drawn to a fast-moving industry where the landscape keeps shifting

• Humans who are innovative, brave, kind, and bring their full selves to work

We're committed to a culture where people can be exactly who they are—and where that diversity of perspective makes everything we build stronger.

The workforce learning market is evolving rapidly, and we're helping define where it goes next. If you want work that matters, room to grow, and a team that actually means it when they talk about culture—we should talk.

Job Overview

We're looking for a strategic and people-focused HR Operations Specialist with 3–5 years of experience to serve as a trusted HR partner to managers and employees across the organization. This role goes beyond coordination — you'll own key HR processes, drive operational excellence, and partner directly with the business on people decisions. Ideal for a self-starter who thinks strategically, communicates with confidence, and uses data and systems (like ADP) to elevate the employee experience and inform smart HR decisions.

Key Responsibilities

• Support core HR operations, including onboarding, offboarding, employee records, and HRIS maintenance

• Manage and maintain employee data in ADP, ensuring accuracy, compliance, and data integrity

• Generate reports and analyze HR metrics (turnover, headcount, time-to-hire) to inform decision-making

• Ensure compliance with federal, state, and local employment laws and internal policies

• Serve as a trusted point of contact for employee questions on HR policies and processes

• Own and continuously improve HR workflows across the employee lifecycle

• Conduct regular audits and maintain compliance documentation (I-9s, acknowledgments, etc.)

• Support benefits administration, including enrollments and vendor coordination

• Create and maintain SOPs, HR documentation, and knowledge resources

• Assist in optimizing HR systems, tools, and automation

• Coordinate audits and ensure readiness for compliance reviews

• Identify process gaps and drive efficiency improvements across HR operations

• Support compensation administration, including job evaluations, salary reviews, and pay band alignment

• Lead policy development and updates, ensuring alignment with current employment law and company direction

• Support organizational change initiatives and serve as a key communicator of HR changes to employees and managers

• Facilitate new hire orientation, ensuring a consistent, engaging, and brand-aligned experience — not just logistics

• Partner on open enrollment strategy and drive employee benefits communication to support informed decision-making

Qualifications:

• High integrity with the ability to handle confidential information

• Strong organizational skills with exceptional attention to detail

• Proven ability to manage multiple priorities with urgency and meet deadlines

• Excellent communication, interpersonal, and problem-solving skills

• Analytical mindset with experience using data to inform decisions

• Ability to work effectively in a multi-site, virtual environment

• Knowledge of U.S. and Canadian employment laws and regulations

• Proficiency in Microsoft Office and HRIS platforms (ADP preferred)

• Growth-oriented mindset with a passion for continuous improvement and team development

• PHR or SHRM-CP certification (preferred or actively in progress)

• Experience with compensation tools or salary benchmarking platforms

This position will have a base pay between $55,000 - $65,000 annually and will be eligible for up to a 5% annual performance bonus. The position is remote but strong preference for candidates in the Charlotte, NC area.

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.