UI/UX Product Owner (SaaS Learning Management Systems)

Company Overview:

Our success lies at the powerful intersection of people and technology. Bringing innovative training and education solutions to more than 2 million customers a year, Certus enables lifelong learners at every level — from trusted industry brands, such as Amazon, Siemens, Geico and Chick-fil-A, to individual learners seeking to enter, sustain or advance their careers. Our people come with a get-it-done spirit and a desire to impact a rapidly growing industry. Certus is committed to continuously evolving to ensure a culture where employees can be themselves, do their best work, and thrive, both professionally and personally. We choose to be a remote workforce so we can hire top talent regardless of location — all while empowering employees to work from wherever they choose. Innovative, brave, kind and diverse are defining traits of our team. Our talent is positioned in numerous roles, with opportunity for internal mobility, such as software engineers, instructional designers, creative writers, consultative sales professionals, innovative marketers and more.

Job Overview:

The User Experience Product Owner role combines excellence in UI/UX design with the strategic software solutioning of a SaaS Product Owner. As an experience-driven Product Owner you will have a significant influence over User Experience and Interface Design within Certus’ SaaS products and features. The User Experience Product Owner will collaborate effectively within the Technology department, as well as with stakeholders throughout the Certus organization, to understand user problems and define their SaaS solutions. The User Experience PO will be focused on designing exceptional user experience workflows, defining styles, and assisting other Product Owners in aligning to those standards.

The User Experience PO’s objective will be to solve user pain points through feature enhancements and optimized user journeys.

• Identify user pain points by performing competitive analysis, assessing user interactions, analyzing metrics, and understanding customer needs

• Optimize user workflows and interactions through prototypes and wireframes.

• Define new features which solve various user needs within the application(s).

• Write technical requirements with clearly defined user stories, technical specifications, user acceptance criteria, and business value for software development

• Own SaaS features throughout their development lifecycle from inception to delivery

• Create and maintain a product backlog

• Continuously monitor and communicate project health and status to stakeholders and clients

• Manage releases; communicate release plans, create end-user documentation, and facilitate demos.

Requirements:
This position is ideally suited for a candidate who is currently acting as a Product Owner or Product Manager with previous experience as a UI/UX Designer within a software organization.

• 5+ years of UI/UX design experience, including a robust portfolio of web and mobile projects.

• 3+ years of Product Management experience (Product Manager, Product Owner, or equivalent)

• SaaS experience with B2C or B2B solutions, ideally both

• Agile software development experience

• Keen understanding of customer needs and user experience

• Expertise in design applications, XD, Sketch, and/or Figma

• Familiarity with HTML/CSS and front-end development concepts.

• Experience leveraging component libraries, like Material Design or Bootstrap

• Expertise with product management software such as Jira, Microsoft DevOps, Confluence, Xtensio, Monday.com

• Excellent procedural and organizational skills, including the ability to create story maps, user stories and acceptance criteria, project specs, user documentation, and roadmap plans.

• Proven ability to work in collaborative environments across multiple teams

• Effective skills in written and verbal communication

Performance Expectations:

• Analyze customer and business needs to establish minimum viable solutions for SaaS product development

• Ensure on-time deliveries by managing products through the Software Development Lifecycle

• Identify and communicate blockers to organizational goals and engineering efforts

EEO Statement: Certus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.